General

What Device Operating Systems are Supported?
To maximize your experience when using the app, please make sure your device is up to date with the latest software version available for the device. Cu...
Tue, 11 Jan, 2022 at 6:33 PM
How Do I Remove My Personal Data?
If you wish to have your personal data removed from our mobile app records, please contact us through our Boundless Support Portal and Submit a "New Su...
Tue, 11 Jan, 2022 at 6:21 PM
What is the Privacy Policy?
Charity Dynamics has created this Privacy Policy to explain why we collect particular information and  how we will protect your personal privac...
Tue, 11 Jan, 2022 at 6:32 PM
Runkeeper Update - Enable Location To Ensure Accuracy
As you may already know, Apple released iOS 14 on September 16, 2020. iOS 14 introduces the ability to enable/disable Precise Location for certain a...
Mon, 21 Sep, 2020 at 8:43 AM
I chose Google Fit (or Apple Health) and should have chosen Strava. How can I change to Strava in my app?
First, follow the steps in Remove Activity Tracking to remove access to Google Fit or Apple Health. After that, close and reopen the app and you should now ...
Tue, 7 Dec, 2021 at 4:29 PM
Privacy Settings in iOS14
In Apple's iOS14, you need to update the Privacy Settings, so your mobile app will be able to track your location for Activity Tracking. To update ...
Tue, 22 Sep, 2020 at 1:48 PM
App not compatible with Android device
If your Android says the app is not compatible with your device try the following: Pull down the notification bar on your Android device and hit the g...
Mon, 9 Aug, 2021 at 9:47 AM