Device OS Versions Supported
To maximize your experience when using the app, please make sure your device is up to date with the latest software version available for the device. Cu...
Tue, 12 Feb, 2019 at 9:21 AM
How to Install the App
There are three ways to install the mobile app. Visit your Participation Center, or Headquarters for the organization you are fundraising for on your m...
Tue, 12 Feb, 2019 at 9:22 AM
Register for an Event
If you currently have the app downloaded but are not yet registered for this year’s event, please click on the “Register” button on the login screen to be t...
Tue, 12 Feb, 2019 at 9:19 AM
What is my Username/Password to Login?
To sign into the mobile app, simply use the same login credentials you used when you registered for your organizations event.  The same login credentials yo...
Mon, 4 Mar, 2019 at 3:24 PM
Forgot my Login
If you have forgotten the login credentials to access the mobile app, please click on the “Forgot your password” link in the login screen of the mobile app....
Tue, 12 Feb, 2019 at 9:20 AM
I registered for an event, but the mobile app is saying I’m not registered
Please reach out to us via entering a "New Support Ticket" (Boundless Fundraising Portal Home) and we can see if there are any issues.
Mon, 4 Mar, 2019 at 3:26 PM
I am getting a “connection unavailable - please connect to the internet” message. What does this mean?
Your internet connection is not strong enough to allow the mobile app to work. Using a strong WiFi connection is best when using the app.
Mon, 21 Sep, 2020 at 10:23 AM
Why does my app time out?
For security reasons, the app times out after 15 minutes of inactivity inside the app. You’ll need to log back in to re-establish the connection
Thu, 28 Feb, 2019 at 9:34 AM