FAQ

Runkeeper Update - Enable Location To Ensure Accuracy
As you may already know, Apple released iOS 14 on September 16, 2020. iOS 14 introduces the ability to enable/disable Precise Location for certain a...
Mon, 21 Sep, 2020 at 8:43 AM
Facebook Fundraiser Connection Error
Issue I tried to enable Facebook Fundraiser on my Mobile app, but I am getting this error message: We are sorry there was an issue loading the page....
Mon, 21 Sep, 2020 at 9:03 AM
I chose Google Fit (or Apple Health) and should have chosen Strava. How can I change to Strava in my app?
The easiest way to reset the application to sync with is to delete and reinstall the application. Don't worry this won't erase any of your data (t...
Mon, 21 Sep, 2020 at 9:25 AM
I am a Team Captain. How can I contact my team in the mobile app?
As a team captain, you can contact your team by following these steps: Tap the Team tab at the bottom of your app. If you do not see the Team tab, you ...
Tue, 22 Sep, 2020 at 2:42 PM
Privacy Settings in iOS14
In Apple's iOS14, you need to update the Privacy Settings, so your mobile app will be able to track your location for Activity Tracking. To update ...
Tue, 22 Sep, 2020 at 1:48 PM
What is Boundless Motion?
Boundless Motion is a way for you to track your activity. Motion is configured per event and application with Distance Unit (Miles or Steps), Participant Ty...
Wed, 10 Feb, 2021 at 1:01 PM
Duplicating Motion Data (Garmin Watch)
At this time our apps are not compatible with external fitness tracking devices. We currently support Apple Health, Google Fit and Strava for activity data....
Tue, 30 Mar, 2021 at 3:43 PM
Duration Tracking (Apple Health Sync)
We only support Apple Health, Google Fit and Strava at this time. Some devices are not compatible to use as an external device and may skew the data. This i...
Tue, 30 Mar, 2021 at 3:39 PM