FAQ

Facebook Scheduled Messages
Unfortunately, due to Facebook recent policy changes out of our control, the ability for apps to post on behalf of users is no longer permitted by Facebook....
Mon, 12 Aug, 2019 at 4:48 PM
Schedule Messages
To opt into scheduled messages on your mobile phone or tablet, go to the “Send Messages” icon on the navigation bar.  Then select the “Schedule” tab on the ...
Tue, 12 Feb, 2019 at 9:16 AM
Thank Donors
To thank donors via the mobile app, click on the “Fundraise” icon in the navigation bar.  Under the Donations page, you will see a list of the Donors w...
Tue, 22 Sep, 2020 at 12:54 PM
Social Channels
Users have the ability to Send Messages through 7 different social channels: WhatsApp, Snapchat, Facebook, Email, Twitter, SMS/Text and LinkedIn. To use...
Fri, 18 Sep, 2020 at 6:58 AM
Remove Activity Tracking
If you would like to remove Activity Tracking from your mobile app, you can follow these directions: Apple iOS 1. From the home screen, tap Settings...
Mon, 21 Sep, 2020 at 7:53 AM
Can I connect Fitbit to the Activity Tracker?
Unfortunately, we don't yet have an option to connect the Activity Tracker to Fitbit. This release was designed to help our various Non-Profits be able...
Fri, 18 Sep, 2020 at 10:58 AM
How can I manually enter my workouts?
You can manually add your workout data by following these steps: 1. Tap the "+ Button" next to Activities on the "Get Active" screen...
Wed, 23 Sep, 2020 at 9:34 AM
Error authorizing Apple Health
Issue When I try to give my mobile app authorization to use Apple Health, I get the following message:  When I first gave App authorization, it wa...
Wed, 23 Sep, 2020 at 8:28 AM
Is there a way to thank supporters using the app?
Yes, there is a way to thank your donors - either directly or publicly (via social media). Whenever a non-anonymous donor submits their information along wi...
Wed, 23 Sep, 2020 at 8:41 AM
I’m trying to link Apple Health to my Mobile app but the app does not give me that option. Can you help?
Each organization can configure when they allow activity tracking. If you do not see the option, it may be due to the date of the event. For example, some o...
Mon, 21 Sep, 2020 at 8:03 AM