FAQ

Facebook Scheduled Messages
Unfortunately, due to Facebook recent policy changes out of our control, the ability for apps to post on behalf of users is no longer permitted by Facebook....
Mon, 12 Aug, 2019 at 4:48 PM
Schedule Messages
To opt into scheduled messages on your mobile phone or tablet, go to the “Send Messages” icon on the navigation bar.  Then select the “Schedule” tab on the ...
Tue, 12 Feb, 2019 at 9:16 AM
Thank Donors
To thank donors via the mobile app, click on the “Fundraise” icon in the navigation bar.  Under the Donations page, you will see a list of the Donors w...
Tue, 22 Sep, 2020 at 12:54 PM
Social Channels
Users have the ability to Send Messages through 7 different social channels: WhatsApp, Snapchat, Facebook, Email, Twitter, SMS/Text and LinkedIn. To use...
Fri, 18 Sep, 2020 at 6:58 AM
Is there a way to thank supporters using the app?
Yes, there is a way to thank your donors - either directly or publicly (via social media). Whenever a non-anonymous donor submits their information along wi...
Wed, 23 Sep, 2020 at 8:41 AM
Facebook Fundraiser Connection Error
Issue I tried to enable Facebook Fundraiser on my Mobile app, but I am getting this error message: We are sorry there was an issue loading the page....
Mon, 21 Sep, 2020 at 9:03 AM
I am a Team Captain. How can I contact my team in the mobile app?
As a team captain, you can contact your team by following these steps: Tap the Team tab at the bottom of your app. If you do not see the Team tab, you ...
Tue, 22 Sep, 2020 at 2:42 PM
Privacy Settings in iOS14
In Apple's iOS14, you need to update the Privacy Settings, so your mobile app will be able to track your location for Activity Tracking. To update ...
Tue, 22 Sep, 2020 at 1:48 PM
App not compatible with Android device
If your Android says the app is not compatible with your device try the following: Pull down the notification bar on your Android device and hit the g...
Mon, 9 Aug, 2021 at 9:47 AM
I have an issue with registration/I need to update my registration; can you help me?
Our team offers technical support for the Boundless Fundraising Mobile and Social app but we do not process registrations. Please contact the organization f...
Wed, 3 Nov, 2021 at 8:59 AM