FAQs

Facebook Scheduled Messages
Unfortunately, due to Facebook recent policy changes out of our control, the ability for apps to post on behalf of users is no longer permitted by Facebook....
Mon, 12 Aug, 2019 at 4:48 PM
Can I connect Fitbit to the Activity Tracker?
We are currently working on updates to provide activity tracking through different Fitness Devices. Unfortunately, not all apps will have the Fitbit integra...
Wed, 6 Oct, 2021 at 9:45 AM
I am getting a “connection unavailable - please connect to the internet” message. What does this mean?
Your internet connection is not strong enough to allow the mobile app to work. Using a strong WiFi connection is best when using the app.
Mon, 21 Sep, 2020 at 10:23 AM
Why does my app time out?
For security reasons, the app times out after 15 minutes of inactivity inside the app. You’ll need to log back in to re-establish the connection
Thu, 28 Feb, 2019 at 9:34 AM
Is there a way to thank supporters using the app?
Yes, there is a way to thank your donors - either directly or publicly (via social media). Whenever a non-anonymous donor submits their information along wi...
Wed, 23 Sep, 2020 at 8:41 AM
Why Do I Not Have the Option for Activity Tracking?
Each organization can configure if/when they allow activity tracking. If you do not see the activity-tracking option, then activity-tracking may not be enab...
Fri, 14 Jan, 2022 at 6:33 PM
Why Am I Receiving a Facebook Fundraiser Connection Error?
Issue I tried to enable Facebook Fundraiser on my Mobile app, but I am getting this error message: We are sorry there was an issue loading the page....
Tue, 11 Jan, 2022 at 6:16 PM
Why is My Duration Tracking not Syncing?
We only support Apple Health, Google Fit and Strava at this time. Some devices are not compatible to use as an external device and may skew the data. This i...
Tue, 11 Jan, 2022 at 6:18 PM
Why Can't I Use Google Login For Strava?
Activity tracking is available to the user after connecting to either Apple Health, Google Fit, or Strava. When you select Strava for motion connectivity, y...
Wed, 22 Dec, 2021 at 9:42 AM
Who Do I Contact with Registration Issues or Questions?
Our team offers technical support for the Boundless Fundraising Mobile and Social app but we do not process registrations. Please contact the organization f...
Tue, 11 Jan, 2022 at 6:17 PM