Issue


I tried to enable Facebook Fundraiser on my Mobile app, but I am getting this error message:


We are sorry there was an issue loading the page. Please contact us at Boundless Fundraising for further support.

I have gotten many donations through my Facebook link, but they aren't showing up on my Fundraising page. 


Resolution


You are getting this message, because you have already created a Facebook Fundraiser that isn't associated through our application. That is why the total on your Participant Page isn't including the amount you've raised on Facebook. The two options, moving forward, would be to cancel the one you have setup and start a new one through the application or to see if the organization you are supporting will add the amount from your Facebook Fundraiser to your total.