Support Center

Why do I get a message saying I'm not registered for an event when I am?

Last Updated: Oct 25, 2017 03:50PM CDT
You might receive a message stating you are not registered for an event for a couple of reasons. 

1. The login credentials being used are not the same login credentials that were used when registering for this year’s event.
 
We recommend first confirming with your organization the credentials you are using are for an active registered account. If this does not solve the issue please submit a support ticket with the following information. event name, event date, and city where the event is taking place
 
2. Another reason you could be seeing this message is that the event has not been uploaded to our database yet. We can definitely take a look to confirm if the event is active in our database. Please submit a support ticket with the event name, event date, and city where the event is taking place.
5d2f485d4ba829a78818235252f5a075@boundlessfundraising.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete