Support Center

Why is my amount raised not accurate?

Last Updated: Oct 25, 2017 05:17PM CDT
If the amount raised is not accurate, it may be for a couple of reasons. 

1. Depending on the type of payment made, there may be a delay from when a donation is made to when the donation appears in the application. In particular, donations made using PayPal or Electronic Check/ACH often take 3-7 business days to process and show up in the application.
2. Sometimes donations need to be confirmed by the organizations event administrator before they appear on the application. These may include offline cash and check donations.
In these cases, your organization typically has a process they follow to confirm donations and once this is completed the donations will be applied toward your total amount raised
If you have verified with your organization that the donations in question have been confirmed/processed and the amount raised in your participation center is reflecting these donations, but the app is NOT please submit a support ticket to Boundless Fundraising Support Team who will be able to help troubleshoot the situation.
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