Support Center

Why is my amount raised not accurate?

Last Updated: May 14, 2015 01:44PM CDT
To make sure the application is showing the most recent data available, first try refreshing the page in your browser. If the amount raised is still not accurate, it may be for a couple of reasons.

1. Depending on the system and type of payment made, there may be a delay from when a donation is made and when that donation appears in the application. In particular, donations made using PayPal or Electronic Check/ACH often take 3-7 business days to process and show up in the application.
 
2. Some donations need to be confirmed by an event administrator from your organization before they appear in the application. These may include offline cash and check donations. In these cases your organization typically has a process they follow to confirm donations and once this is complete the donations will be applied toward your total amount raised.
 
If you have verified with your organization that the donations in question have been confirmed/processed, and the amount raised is still not accurate, please reach out to the Boundless Fundraising™ Support Team, who will be able to help troubleshoot the situation. 
 
5d2f485d4ba829a78818235252f5a075@boundlessfundraising.desk-mail.com
http://assets2.desk.com/
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