Support Center

The links posted to Facebook are not pointing to the correct donation form or personal page that I expected. What should I do?

Last Updated: May 14, 2015 01:52PM CDT
The links that accompany a post are typically set by the organization running the various events and typically point to a participant's personal page or donation page. 

If you believe the links in the posts are not pointing at the correct location, you should first check to make sure you are logged into the application with the correct event registration for the correct event date. Your goal and raised amounts should match what you see on your personal page or in your Participant Center and the event name and date should match what you expect based on your registration. To be sure, you may want to try logging out and back in and re-posting to confirm the posts are being made by the correct instance of the application.

If the information in the app is not matching your registration, try uninstalling and re-installing the app using the links provided in your Participant Center or registration emails. 

If everything within the application matches what you expect and the links are still not pointing to your personal page or donation page, please copy the link included with the Facebook post and send the link to our support team who will help you further troubleshoot the situation. To help us investigate, please copy the link before selecting it and opening up the window. To do this, please select "copy link address" or a similar variation for the drop-down menu that appears when right-clicking the link (for PC users) or holding the Control key while clicking the link (for Mac users).
5d2f485d4ba829a78818235252f5a075@boundlessfundraising.desk-mail.com
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